Shipping policy

Shipping Policy

Last Updated: September 2, 2026

At DryHaven, we are committed to providing a clear, reliable, and transparent delivery experience for every customer.

Order Processing

Orders are typically processed within 0–1 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

Estimated Shipping Time

Our estimated shipping time is:

7–15 business days

This estimated shipping timeframe begins after your order has been processed and dispatched.

Estimated Total Delivery Time

Order Processing: 0–1 business days
Shipping: 7–15 business days
Estimated Total: 7–16 business days

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, customs processing, public holidays, or peak shipping periods.

Shipping Cost

We offer Free Shipping on orders to supported destinations.

No standard shipping fee is charged for eligible orders.

Shipping Destinations

DryHaven currently serves supported destinations across:

United States
United Kingdom
European Union and supported European destinations

Shipping availability may vary depending on the product and delivery destination.

Shipping Carriers

Depending on the destination, package size, and fulfillment requirements, delivery may be completed by established shipping and logistics providers.

Carriers may include:

Royal Mail
Evri
DHL
UPS
Other appropriate local delivery partners

The carrier used for an individual order may vary depending on the destination and shipping requirements.

Order Tracking

Tracking information is provided for shipped orders when available.

After your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information.

Please allow reasonable time for the carrier's tracking system to update after your parcel has been dispatched.

Furniture and Large Items

Some furniture, storage furniture, or larger household products may require different handling because of their size or weight.

Where special delivery conditions apply to a particular product, relevant information will be displayed on the product page or communicated as part of the order and delivery process.

Please make sure the delivery address and contact information provided with your order are complete and accurate.

Multiple-Item Orders

If your order contains several products, items may occasionally arrive in separate packages.

Separate packages may have different tracking information and may arrive at different times within the estimated delivery period.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your delivery information before dispatch, but changes cannot be guaranteed after an order has been shipped.

Delivery Delays

Occasional delays may occur because of circumstances outside our reasonable control.

If your order has exceeded the estimated delivery timeframe, please check your tracking information first.

If you still require assistance, contact us with your order number and we will help review the delivery status.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please:

Check around the delivery location;
Check with other members of your household;
Check with neighbors where appropriate;
Review any delivery photograph or carrier notification; and
Check the latest tracking information.

If you are still unable to locate the package, please contact us for assistance.

Damaged Packages or Products

If your furniture, storage product, or other item arrives damaged, please contact us as soon as reasonably possible.

Please provide:

Your order number;
A description of the problem;
Photographs of the damaged product; and
Photographs of the packaging where appropriate.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

International Shipping

International orders may be subject to customs procedures or import requirements depending on the destination.

Customs processing may occasionally affect delivery times.

Any applicable taxes, duties, or other mandatory charges will be handled according to the information presented during checkout and applicable requirements.