Shipping policy

Shipping Policy

Last Updated: August 31, 2026

At DryHaven, we aim to provide reliable and convenient delivery for every order. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking, and other important shipping information.

Order Processing

Orders are typically processed within 0–1 business days after the order is successfully placed and payment is confirmed.

Business days are Monday through Friday, excluding public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Destinations

We currently ship to customers in:

United States
United Kingdom
European Union and supported European destinations

Availability may vary depending on the destination and product.

Shipping Cost

We offer Free Shipping on eligible orders to supported destinations.

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

Estimated Delivery Time

Estimated delivery time is:

7–15 business days after the order has been processed and shipped.

Please note that the total estimated time from placing your order to receiving it consists of:

Processing Time: 0–1 business days
Shipping Time: 7–15 business days

Therefore, the total estimated delivery timeframe is generally 7–16 business days from the date the order is placed.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including severe weather, customs processing, carrier delays, transportation disruptions, or peak shipping periods.

Shipping Carriers

Depending on the destination and availability, orders may be delivered using carriers such as:

Royal Mail
Evri
DHL
UPS

The carrier used for an individual order may vary depending on the shipping destination and fulfillment requirements.

Order Tracking

Tracking information is provided for shipped orders when available.

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the information before shipment, but changes cannot be guaranteed after an order has been dispatched.