Delivery
At DryHaven, we aim to make delivery simple and transparent. Below you can find information about our processing times, estimated delivery times, shipping costs, tracking, and delivery destinations.
Free Shipping
We offer Free Shipping on eligible orders to supported destinations.
Any applicable shipping information will be displayed during checkout before your order is completed.
Order Processing
Orders are generally processed within:
0–1 business days
Business days are Monday through Friday, excluding applicable public holidays.
After your order has been processed and dispatched, you will normally receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
Our estimated shipping time is:
7–15 business days
This timeframe begins after your order has been processed and shipped.
Estimated Total Order Time
Processing: 0–1 business days
Shipping: 7–15 business days
Estimated Total: 7–16 business days
Delivery estimates are not guaranteed and may occasionally be affected by factors outside our reasonable control.
Where We Deliver
We currently ship to supported destinations across:
United States
United Kingdom
European Union and supported European destinations
Shipping availability may vary depending on the product and destination.
Shipping Carriers
Depending on your destination and fulfillment requirements, your order may be shipped using carriers such as:
Royal Mail / Evri / DHL / UPS
The specific carrier used for an order may vary.
Order Tracking
Tracking information is provided for shipped orders when available.
After your order has been dispatched, you will normally receive an email containing your tracking information.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Delivery Delays
Although we aim to deliver orders within the estimated timeframe, occasional delays may occur because of circumstances outside our reasonable control.
These may include:
-
Severe weather
-
Customs processing
-
Carrier disruptions
-
Transportation delays
-
Public holidays
-
Peak shipping periods
-
Incorrect or incomplete delivery information
If your order has exceeded the estimated delivery timeframe, please contact us for assistance.
Customs and International Delivery
International shipments may be subject to customs procedures or import requirements depending on the destination.
Customs processing can occasionally affect delivery times.
Where taxes, duties, or other mandatory charges apply, their treatment will depend on the information presented during checkout and applicable law.
Incorrect Delivery Address
Please carefully check your shipping information before completing your order.
If you discover an error after placing an order, contact us immediately.
We will make reasonable efforts to update the address before dispatch, but we cannot guarantee changes once an order has been shipped.
Missing or Damaged Delivery
If your parcel is shown as delivered but you cannot locate it, or if your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
-
Your order number
-
Your delivery information
-
A description of the problem
-
Photographs where appropriate
Our customer service team will review the issue and assist you with the appropriate next steps.
Contact Us
For delivery questions, please contact:
DryHaven
216 Henry St
Hempstead, NY 11550
United States