Contact information

Contact Information

At DryHaven, we are committed to providing clear and reliable customer support.

If you have questions about our products, an existing order, shipping, returns, refunds, or any other store-related matter, please contact us using the information below.

Business Information

Business Name: DryHaven

Business Address:
216 Henry St
Hempstead, NY 11550
United States

Email: yoeljaviermeleroaviles@gmail.com

Phone: +1 888-442-8257

Customer Support

Our customer service team can assist with:

  • Product information

  • Product dimensions and specifications

  • Order questions

  • Order status

  • Shipping and tracking

  • Delivery issues

  • Damaged or incorrect products

  • Returns and exchanges

  • Refunds

  • General customer service inquiries

When contacting us regarding an existing order, please include your order number so that we can assist you more efficiently.

Order Support

If you need to update or cancel an order, please contact us as soon as possible.

Orders may be cancelled before shipment. Once an order has already been dispatched, eligible products may be returned in accordance with our Return & Refund Policy.

Shipping & Delivery Support

If you have questions about the delivery status of your order, please review your tracking information first.

If your order has exceeded the estimated delivery timeframe or you experience another delivery issue, please contact us with your order number.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs of the product where appropriate

  • Photographs of the packaging where appropriate

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Returns & Refunds

Eligible products may be returned within 30 days after delivery.

DryHaven covers return shipping costs for approved eligible returns, and we do not charge a restocking fee.

Approved refunds are generally processed within 1–3 business days after the returned product has been received, inspected, and approved.

Please contact us before returning a product so that we can provide the appropriate return instructions.

Contact DryHaven

DryHaven
216 Henry St
Hempstead, NY 11550
United States

Email: yoeljaviermeleroaviles@gmail.com
Phone: +1 888-442-8257

We will make reasonable efforts to respond to customer inquiries as promptly as possible.