Privacy policy

Privacy Policy

Last Updated: August 31, 2026

DryHaven respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how DryHaven collects, uses, shares, and protects personal information when you visit dryhaven.shop, purchase our products, communicate with us, or otherwise use our services.

1. Who We Are

DryHaven operates the online store available at dryhaven.shop.

Our contact information is:

DryHaven
216 Henry St
Hempstead, NY 11550
United States

Email: yoeljaviermeleroaviles@gmail.com

For questions about this Privacy Policy or our handling of personal information, please contact us using the email address above.

2. Information We May Collect

Depending on how you interact with our website, we may collect information including:

Contact Information

This may include:

Name;
Email address;
Telephone number;
Billing address; and
Shipping address.

Order Information

This may include:

Products purchased;
Order number;
Order value;
Shipping information;
Returns;
Refunds;
Exchanges; and
Customer service history.

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method selected, payment providers may collect information necessary to process your transaction.

We generally receive transaction and payment status information rather than independently storing complete payment card credentials.

Account Information

If customer accounts are available, we may process information associated with your account, including login-related and order-history information.

Device and Usage Information

When you use our website, certain technical information may be collected automatically, such as:

IP address;
Browser type;
Device type;
Operating system;
Pages viewed;
Referring URLs;
Interaction information; and
Cookie or similar technology identifiers.

Communications

If you contact us, we may retain information contained in your communications and information necessary to respond to your request.

3. How We Use Personal Information

We may use personal information to:

Process and fulfill orders;
Process payments;
Arrange shipping and delivery;
Provide tracking information;
Handle returns, refunds, and exchanges;
Manage customer accounts;
Provide customer support;
Communicate regarding orders and services;
Manage subscriptions where applicable;
Prevent fraud and unauthorized transactions;
Protect our website and customers;
Improve our products and services;
Maintain business records;
Comply with applicable laws and legal obligations; and
Send marketing communications where permitted by applicable law and your choices.

4. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we process personal information based on one or more appropriate legal bases, which may include:

Contract: Processing necessary to provide products or services you requested, including processing and delivering orders.

Legal Obligation: Processing required to comply with applicable laws, accounting requirements, tax requirements, or lawful requests.

Legitimate Interests: Processing necessary for legitimate business interests, such as fraud prevention, website security, customer service, and improving our operations, where those interests are not overridden by your rights.

Consent: Where required, we may rely on your consent, including for certain cookies or marketing communications.

Where processing is based on consent, you may withdraw consent as permitted by applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate essential website functionality;
Remember preferences;
Maintain shopping cart functionality;
Improve website performance;
Understand website usage;
Prevent fraud;
Support analytics; and
Support advertising or marketing where permitted.

Depending on your location, you may be provided with choices regarding non-essential cookies.

You may also manage certain cookies through your browser settings. Disabling some cookies may affect website functionality.

6. Shopify

Our store is hosted using Shopify.

Shopify may process personal information to provide ecommerce infrastructure and related services.

Information processed through Shopify is subject to applicable Shopify privacy and security practices in addition to the measures we take as a merchant.

7. Payment Providers

Payments may be processed by providers available through our checkout, including payment networks and services supporting Visa, Mastercard, and PayPal.

These providers may process personal information according to their own privacy policies and legal obligations.

8. Shipping and Fulfillment Providers

We may share information necessary to fulfill and deliver your order with shipping, logistics, and fulfillment providers.

Depending on your order and destination, carriers may include:

Royal Mail;
Evri;
DHL; and
UPS.

Information shared may include your name, shipping address, contact details, and information reasonably necessary for delivery.

9. Other Service Providers

We may use service providers that assist us with functions such as:

Website hosting;
Ecommerce infrastructure;
Payment processing;
Shipping and fulfillment;
Fraud prevention;
Customer support;
Analytics;
Marketing; and
Information technology.

We provide these parties with information only as reasonably necessary for the applicable service, subject to applicable legal requirements.

10. When We May Disclose Information

We may disclose personal information:

To service providers assisting with our operations;
To payment and shipping providers;
To comply with applicable laws;
In response to valid legal requests;
To protect our legal rights;
To prevent fraud or security threats; or
In connection with a legitimate business transaction, such as a merger, acquisition, restructuring, or sale, subject to applicable law.

We do not disclose personal information merely because a third party requests it without an appropriate basis.

11. International Data Transfers

Because DryHaven serves customers in multiple countries and uses international service providers, personal information may be processed outside the country in which you live.

Where required by applicable privacy law, appropriate safeguards will be used for international transfers of personal information.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing transactions;
Maintaining order and customer service records;
Meeting accounting and tax requirements;
Resolving disputes;
Preventing fraud;
Enforcing agreements; and
Complying with legal obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information.

These may include the right to:

Request access to personal information;
Request correction of inaccurate information;
Request deletion of personal information;
Request restriction of certain processing;
Object to certain processing;
Request portability of certain information;
Withdraw consent where processing is based on consent; and
Opt out of certain marketing communications.

Additional rights may apply depending on your jurisdiction.

We may need to verify your identity before completing certain privacy requests.

15. European Union and EEA Residents

If you are located in the European Union or European Economic Area, you may have rights under applicable data protection laws, including the GDPR.

You may also have the right to lodge a complaint with the competent data protection authority in your country.

We encourage you to contact us first if you have concerns so that we can attempt to address them.

16. United Kingdom Residents

UK residents may have rights under applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.

You may also have the right to lodge a complaint with the UK Information Commissioner's Office where applicable.

17. United States Residents

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Where such laws apply to DryHaven and your information, we will honor applicable rights as required by law.

18. Marketing Communications

Where permitted, we may send promotional communications.

You can unsubscribe from marketing emails using the unsubscribe option contained in applicable messages or by contacting us.

Transactional communications regarding your orders, payments, shipping, returns, account security, or other service-related matters may still be sent where necessary.

19. Children's Privacy

Our products and services are intended for general adult consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us.

20. Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.