Refund policy

Return & Refund Policy

Last Updated: September 2, 2026

At DryHaven, we want you to feel confident when purchasing furniture, storage solutions, and home organization products from our store.

If you are not satisfied with an eligible purchase, you may request a return in accordance with the conditions below.

30-Day Return Period

Eligible products may be returned within 30 days after delivery.

To request a return, please contact us within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the product should generally:

Be returned in its original or reasonably preserved condition;
Include applicable parts and accessories;
Not show damage caused by misuse or improper handling; and
Meet the conditions described in this policy.

We understand that some products may need to be opened or reasonably inspected after delivery.

How to Request a Return

Before returning a product, please contact:

yoeljaviermeleroaviles@gmail.com

Please provide:

Your order number;
The product you wish to return;
The reason for your return; and
Photographs where relevant.

Please do not send a return without first contacting us and receiving the appropriate return instructions.

Return Shipping Cost

DryHaven covers the return shipping cost for approved eligible returns.

Where applicable, we will provide appropriate return instructions or shipping arrangements.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible.

Please provide your order number and photographs showing the issue where appropriate.

For confirmed damaged, defective, or incorrect products, DryHaven will cover the applicable return shipping cost and provide an appropriate resolution, such as a replacement or refund.

Furniture and Storage Products

For furniture, storage furniture, shelving, organizers, baskets, and other home storage products, please check the product dimensions and specifications before purchasing.

If a product requires assembly, please follow the supplied assembly instructions.

Damage caused by incorrect assembly, misuse, unauthorized modification, or improper handling may not qualify as a product defect.

This does not affect any mandatory consumer rights available under applicable law.

Exchanges

We accept exchanges for eligible products, subject to product availability.

Please contact us before returning a product for an exchange.

If the requested replacement product is unavailable, we may offer another appropriate solution, including a refund where applicable.

Non-Returnable Products

Certain products may not be eligible for return, including:

Custom or personalized products;
Personal care products where return restrictions apply;
Gift cards; and
Products that cannot legally or reasonably be returned for health, hygiene, or other applicable reasons.

Any product-specific return restrictions will be disclosed where applicable.

Restocking Fee

We do not charge a restocking fee for approved eligible returns.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds are generally processed within 1–3 business days.

Refunds are issued to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional time to make the refunded amount available in your account.

Order Cancellation

Orders may be cancelled before shipment.

If you wish to cancel an order, contact us as soon as possible.

Once an order has already been dispatched, please follow the applicable return procedure after delivery.

Consumer Rights

Nothing in this policy is intended to restrict mandatory consumer rights.

Customers in the United States, United Kingdom, European Union, European Economic Area, and other jurisdictions may have additional statutory rights under applicable consumer protection laws.

Where mandatory law provides rights beyond this policy, those legal rights will apply.

Return Address

Approved returns should be sent according to the return instructions provided by our customer service team.

Our business and return address is:

DryHaven
216 Henry St
Hempstead, NY 11550
United States

Please contact us before sending your return.

Contact Us

For returns, refunds, exchanges, or damaged-product questions:

Email: yoeljaviermeleroaviles@gmail.com