Refund policy

Return & Refund Policy

Last Updated: August 31, 2026

At DryHaven, we want you to be satisfied with your purchase. If you are not completely satisfied, eligible products may be returned in accordance with the policy below.

30-Day Return Policy

We accept eligible returns requested within 30 days after delivery.

To qualify for a return, the item should generally be:

  • In its original condition;

  • Unused or only reasonably inspected;

  • Complete with original accessories and components;

  • Returned with its original packaging where reasonably possible; and

  • Accompanied by proof of purchase or order information.

Please contact us before returning an item so that we can provide return instructions.

How to Request a Return

To request a return, contact:

Email: yoeljaviermeleroaviles@gmail.com

Please provide:

  • Your order number;

  • The item you wish to return;

  • The reason for the return; and

  • Photos or other relevant information if the product arrived damaged, defective, or incorrect.

After your return request is approved, we will provide instructions for returning the product.

Please do not send products back without first contacting us.

Return Shipping Costs

DryHaven covers the cost of return shipping for approved eligible returns.

This also applies when an item arrives damaged, defective, or incorrect.

Return instructions and, where applicable, a prepaid return shipping label will be provided after your return request has been approved.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

We may request photographs or other information to help verify the issue.

For confirmed damaged, defective, or incorrect products, DryHaven will cover the applicable return shipping costs and provide an appropriate resolution, such as a replacement or refund.

Exchanges

We accept exchanges for eligible products.

To request an exchange, contact us at:

yoeljaviermeleroaviles@gmail.com

Exchange requests are subject to product availability.

If the requested replacement product is unavailable, we may offer a refund to the original payment method instead.

Non-Returnable Items

Certain products cannot be returned, including:

  • Custom or personalized products;

  • Personal care products where return is not appropriate for hygiene or safety reasons after opening or use;

  • Gift cards; and

  • Products that are otherwise legally excluded from return.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Nothing in this section limits any mandatory consumer rights that may apply under applicable law.

Restocking Fees

We do not charge a restocking fee for approved returns.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are processed within 1–3 business days after the returned item has been received and approved.

Refunds are issued to the original payment method used for the purchase.

After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times imposed by financial institutions are outside our control.

European Union and EEA Customers

Where applicable, customers located in the European Union or European Economic Area may have statutory cancellation or withdrawal rights under applicable consumer protection laws.

Nothing in this Return & Refund Policy is intended to restrict rights that cannot legally be excluded or limited.

Where mandatory consumer protection laws provide rights that are more favorable than this policy, those mandatory rights will apply.

United Kingdom Customers

Customers in the United Kingdom may also have statutory rights under applicable UK consumer protection laws.

This policy does not limit any rights or remedies that cannot legally be excluded.

Return Address

Approved returns should be sent according to the return instructions provided by our customer service team.

Our return address is:

DryHaven
216 Henry St
Hempstead, NY 11550
United States

Please contact us before returning a product.

Contact Us

For return, refund, or exchange questions:

DryHaven
216 Henry St
Hempstead, NY 11550
United States
Email: yoeljaviermeleroaviles@gmail.com