Delivery FAQs
Find answers to common questions about DryHaven orders, shipping, tracking, and delivery.
How long does delivery take?
Orders are generally processed within 0–1 business days.
After dispatch, estimated shipping time is 7–15 business days.
The total estimated timeframe from placing your order is therefore generally 7–16 business days.
Is shipping free?
Yes. DryHaven offers Free Shipping on eligible orders to supported destinations.
Where does DryHaven deliver?
We currently serve supported destinations in:
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United States
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United Kingdom
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European Union and supported European destinations
Availability may vary depending on the product and destination.
Which carrier will deliver my order?
Depending on the destination and fulfillment requirements, we may use carriers such as:
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Royal Mail
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Evri
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DHL
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UPS
The carrier may vary between orders.
Can I track my order?
Yes. Tracking information is provided for shipped orders when available.
Once your order has been dispatched, you will normally receive tracking information by email.
Why isn't my tracking information updating?
Tracking information may not appear immediately after your shipping confirmation is sent.
Carriers sometimes require additional time to scan a parcel into their network.
Please allow reasonable time for the tracking system to update.
Can I change my delivery address after placing an order?
Contact us as soon as possible if you need to change your delivery information.
If the order has not yet been shipped, we will make reasonable efforts to update the address.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
What happens if I'm not home when my order arrives?
Delivery procedures vary depending on the carrier and destination.
The carrier may attempt redelivery, leave delivery instructions, deliver the parcel to an authorized collection point, or provide another available delivery option.
Please follow the instructions shown in your tracking information or provided by the carrier.
What happens if my delivery is delayed?
Occasional delays may occur because of weather, customs procedures, transportation disruptions, peak periods, or other circumstances outside our reasonable control.
If your order has exceeded the estimated delivery timeframe of 7–15 business days after dispatch, please contact us.
What if my tracking says delivered but I haven't received my order?
First, we recommend:
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Checking around your delivery location;
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Checking with other members of your household;
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Checking with neighbors where appropriate;
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Reviewing any delivery photograph or carrier notification; and
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Contacting the carrier using your tracking information.
If you still cannot locate the parcel, contact DryHaven and provide your order number and tracking information.
What if my order arrives damaged?
Please contact us as soon as reasonably possible at:
yoeljaviermeleroaviles@gmail.com
Include your order number, details of the damage, and photographs where appropriate.
We will review the issue and provide the appropriate next steps.
What if I receive the wrong product?
If you receive a product different from the one you ordered, please contact us.
For confirmed incorrect orders, DryHaven will cover the applicable return shipping cost and arrange an appropriate replacement or refund.
What happens if I order several products?
Products within the same order may sometimes be shipped separately depending on product availability and fulfillment arrangements.
If an order is shipped in multiple parcels, tracking information may be provided separately where available.
Can I cancel an order before delivery?
You can request cancellation while your order has not yet been shipped.
Contact us as soon as possible at:
yoeljaviermeleroaviles@gmail.com
Once the order has been dispatched, please refer to our Return & Refund Policy for available return options.
How do I return an order?
Eligible products may be returned within 30 days after delivery.
Please contact us before sending a return so that we can provide the appropriate instructions.
DryHaven covers return shipping costs for approved eligible returns.
Need More Help?
If your question has not been answered here, contact our customer service team:
DryHaven
216 Henry St
Hempstead, NY 11550
United States