Frequently Asked Questions
Welcome to the DryHaven FAQs. Here you can find answers to common questions about our furniture, storage and home organization products, as well as ordering, delivery, returns and refunds.
Products
What products does DryHaven sell?
DryHaven offers a range of furniture, storage and home organization products designed to help make everyday spaces more organized and functional.
Our selection may include:
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Storage baskets
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Storage boxes and containers
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Shelving and storage units
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Cabinets
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Drawer units
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Storage furniture
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Laundry storage
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Kitchen organizers
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Bathroom storage
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Bedroom storage
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Living room storage
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Other home organization products
Our product selection may change as new products are introduced.
How do I choose the right storage product?
Consider where you plan to use the product, the available space, what you need to store, and the product's dimensions, materials and features.
Always check the measurements and specifications on the individual product page before ordering.
You can also visit our Buying Guide for additional guidance.
Are product dimensions available?
Where applicable, product dimensions are provided on the individual product page.
We strongly recommend measuring your available space before purchasing furniture, shelving, cabinets or other storage products.
Minor measurement variations may occur because of manufacturing or measurement methods.
Will the product color look exactly like the pictures?
We aim to display product colors as accurately as reasonably possible.
However, actual colors may vary slightly due to lighting, photography, screen settings, materials or manufacturing variations.
Are decorative items shown in product photos included?
Decorative objects shown in lifestyle images may be used for presentation purposes.
Please check the individual product description to confirm exactly what is included with your purchase.
Do your furniture products require assembly?
Some furniture and storage products may require assembly.
Where assembly is required, this will generally be indicated in the product information or accompanying instructions.
Always follow the assembly and safety instructions supplied with your product.
Do furniture products need to be fixed to a wall?
Some furniture, shelving or storage units may require or recommend wall anchoring for safe use.
Always follow the installation, anchoring and safety instructions supplied with the individual product.
How do I know the maximum weight a storage unit can hold?
Where a specific weight or load capacity applies, please refer to the individual product specifications or instructions.
Do not exceed the stated maximum load capacity.
Orders & Payments
What payment methods do you accept?
We currently accept:
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Visa
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Mastercard
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PayPal
Available payment methods are displayed during checkout.
Can I cancel my order?
Yes. You may request cancellation before your order has been shipped.
Please contact us as soon as possible at:
yoeljaviermeleroaviles@gmail.com
Once an order has been dispatched, please follow our Return & Refund Policy for eligible returns.
Can I change my delivery address?
If your order has not yet been shipped, contact us as soon as possible.
We will make reasonable efforts to update your delivery information before dispatch.
Address changes cannot be guaranteed once an order has been shipped.
Shipping & Delivery
How long does order processing take?
Orders are generally processed within:
0–1 business days
How long does shipping take?
Estimated shipping time after processing and dispatch is:
7–15 business days
The total estimated timeframe from placing your order is therefore generally 7–16 business days.
Is shipping free?
Yes. DryHaven offers Free Shipping to supported destinations.
Where do you ship?
We currently serve supported destinations across:
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United States
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United Kingdom
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European Union and supported European destinations
Which carriers do you use?
Depending on the destination, package size and fulfillment requirements, delivery may be completed by carriers such as:
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Royal Mail
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Evri
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DHL
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UPS
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Other appropriate local delivery partners
Can I track my order?
Yes. Tracking information is provided for shipped orders when available.
You will normally receive your tracking details after your order has been dispatched.
Will all of my products arrive together?
Not necessarily.
Furniture and larger storage products may sometimes be shipped in multiple packages.
If your order is divided into several packages, they may arrive separately and may have different tracking information.
What if my order arrives damaged?
Please inspect your order after delivery.
If your product arrives damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible at:
yoeljaviermeleroaviles@gmail.com
Please provide your order number, a description of the issue, and photographs of the product and packaging where appropriate.
We will review the issue and provide an appropriate resolution.
Returns & Refunds
What is your return period?
Eligible products may be returned within 30 days after delivery.
Who pays for return shipping?
DryHaven covers the return shipping cost for approved eligible returns.
Do you charge a restocking fee?
No. We do not charge a restocking fee for approved eligible returns.
Can I exchange a product?
Yes. Eligible products may be exchanged subject to availability.
Please contact us before returning a product for an exchange.
How long does a refund take?
Once an eligible return has been received, inspected and approved, we generally process the refund within 1–3 business days.
Your bank or payment provider may require additional time to make the funds available.
How will I receive my refund?
Approved refunds are issued to the original payment method.
Need More Help?
If you cannot find the answer you need, please contact us:
DryHaven
216 Henry St
Hempstead, NY 11550
United States